Refund policy

 

We have a free 7-day return policy, which means you have 7 days after receiving your item to send back your order.  
At this time, we do not accept returns from outside of the U.S.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need your order number or proof of purchase.

To return an item, email connect@quixoticfashion.com with your order number to receive your return authorization.  Once verified, we will issue and email you your return label.  Additionally, if the item is defective or damaged in shipping, we will issue a pre-paid return shipping label as well.  

You can always contact us for any return question at connect@quixoticfashion.com

 

Donations
Please keep in mind that the 2% donation contribution will not be refunded as the donation is given as soon as the order is placed.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. You’ll then be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.